Answers, not a ticket in a void
An AI first line trained on the Taranac docs replies the moment you send — any hour, any timezone. Most questions never need to wait.
Support
Support
Support from the people who build Taranac
Open a ticket in the portal and get a real answer — an AI first line that knows the docs cold, with the Taranac team one escalation away. Free to start, and no email ping-pong.
New here? Create a free account — one open ticket, on the house.
Why it’s different
Help that actually helps
The people who build it, behind the bot
When the AI isn’t confident, your ticket goes straight to the team that writes Taranac — not a scripted tier-one desk.
One thread, start to finish
Chat-style tickets keep the whole conversation in one place — no CC lists, no replies lost between inboxes. We email you when there’s a reply, so you can close the tab.
It reads the manual for you
Every answer is grounded in the same docs you’d read, and links you to the exact page so you can go deeper.
Escalation you can feel
Anything the AI can’t close pings the team on Telegram, so a hard question is never sitting unread.
Your data stays yours
Taranac is self-hosted with a minimal footprint. Support only ever sees what you choose to put in a ticket.
How it works
From question to resolved
- 1
Sign in
One account for your tickets and profile.
- 2
Open a ticket
Describe what you hit — logs, config, whatever helps.
- 3
Instant first line
The AI answers from the docs in seconds. Often, that’s the whole ticket.
- 4
Human backup
Anything it can’t close escalates to the team and is tracked to resolved. If we’re waiting on you, we’ll nudge — and close the ticket after a week of silence.
Pricing
Support that scales with you
Start on the free plan and add priority support or High Availability the moment your deployment matters.
Free
$0 · forever
- Everything, self-hosted — no node caps
- One open support ticket
- AI first line that knows the docs
- Full documentation
Backer
$10 · /month
- Everything in Free
- Your tickets jump the queue
- Support straight from the maker
- Need an invoice? We bill your company instead
High Availability
HA + support
$60 · one-time
- High Availability — up to 8 nodes
- 1 month of priority support
- Signed license, bound to your cluster
- Runs forever — support is the window
HA · full year
$720 · one-time
- High Availability — up to 8 nodes
- A full year of priority support
- Best value for production
- A direct line as you grow
HA nodes are permanent; the plan sets your support window. Not sure which fits? Ask us.
Let's get you on HA
Tell us where to send the invoice and payment link — we'll take it from there.
Thanks — we'll get back to you soon.
Prefer email? support@taranac.pro
Ready when you are
Sign in to open your first ticket, or back Taranac on Patreon to keep it moving.